Equipment and apparatus construction

Optimization of CRM and after-sales service processes
Helbling consultants drew up a process model as well as market and organization scenarios for the client as a basis for making optimum choices and implementing a CRM solution more

Supporting company growth with optimum IT sourcing
Helbling consultants analyzed the existing IT system. Based on the analyzed data, concrete IT sourcing alternatives and recommendations were devised. more

IT situation analysis
Within the context of an IT assessment, the organization, service processes, costs and technical infrastructure of the IT system were analyzed and evaluated and optimized using good practice models… more

Development of an IT strategy
The aim of a manufacturer of electronic domestic appliances was to reorganize the company’s IT services to make them more transparent and to implement new systems. Helbling consultants analyzed the… more

Development and implementation of a seamless innovation process
Using the generic Helbling innovation process model as a basis, we developed a cross-functional innovation process which spans all activities from the identification of search fields and ideas right… more

Innovation processes within a group of companies
Development of a standardized innovation and project management process for an industrial holding company with four business areas and 23 operating companies more

Establishing a service organization and evaluating partners for a home service
Establishing service structures (organization, processes, and logistics) before the rollout of four new product families more

Integration of after-sales service processes in plant engineering
Comprehensive re-engineering of the service processes and service organization for a system supplier with 540 service technicians in 3 language regions more

Design of Future Shared Services
To gear a shared service center to improved effectiveness and efficiency against the backdrop of a new corporate strategy and in line with customer needs more

Design of Business Pricing Model
As part of a major full-scope outsourcing plan, the transparency of and responsibility for costs have to be improved on the part of IT customers. To this end, a transparent, straightforward billing… more

Interim Management
To represent the CIO in provider controlling for global outsourcing more

Outsourcing Support
To prepare and carry out global IT outsourcing for the whole group more

SAP Process Design
To provide crisis management and reposition a failed SAP project in Germany more

IT Strategy
To develop a group-wide IT strategy, taking account of the IT organization, IT resources, and IT architecture more

IT Project Management and IT Governance
To manage the project portfolio more

ERP/CAD/PDM Evaluation
To take a snapshot of processes and develop a deployment concept for a new IT platform comprising ERP, CAD, and PDM more

ERP Evaluation
To develop an ERP deployment concept and shortlist, evaluate, and recommend products based on the concept; to decide on a provider and system and carry out implementation planning more

Optimization of IT Use in Direct Sales
To model primary business process for exploiting synergies within the group and put in place an IT strategy, an SAP R/3 rollout project, and IT controlling more

Holistic Profit Optimization of the Supply Chain
To carry out a profit improvement analysis: to identify cost drivers, loss-generating areas, and opportunities to increase earnings; to work out short term action programs to reduce operating margin… more

Optimization of Production Depth In-/Outsourcing
To relocate production to Asia Pacific more

Customer Surveys and Market Model
To conduct a customer survey with a view to market segmentation and pricing models more

Reduction of Material Costs
To establish new, cost-effective, high-quality procurement sources on a large scale more

Holistic Improvement in Performance thanks to Development and Manufacturing in Asia
Rapid development and competitive manufacture of ballasts in cooperation with a first-class Far Eastern electronics manufacturer, and thereby a return to high margins and profit of over 10 percentage… more

Optimization of Production Locations
To evaluate a location concept more

Production Optimization
To completely optimize production more

Product Range and Variant Management
To rationalize and reduce the product range more

Improvement of Delivery Times
To reduce delivery times through better integration of suppliers and clearer processes more

Sales Offensive
International sales offensive: product/market strategy, sales strategy, operational sales support with new customer acquisition more

Restructuring of Purchasing
To reorganize goods and technology purchasing and strategically realign purchasing, to optimize the procurement process with a view to migration to SAP R/3 more